Shipping Policy

Shipping Policy – Penumbra Antiques

At Penumbra Antiques, each piece is handled with exceptional care. Due to the unique nature of antique and vintage items, shipping is customized for every order.

Shipping Costs
Shipping is calculated after purchase based on size, weight, destination, and packing requirements. A separate invoice will be issued prior to dispatch. Orders will not ship until this invoice is paid. Shipping costs are non-refundable.

Packing & Handling
All items are professionally packed and fully insured. We may utilize specialized third-party packing services for delicate or high-value works.

Processing Time
Orders are typically prepared within 10–15 business days. Processing times may vary for items requiring custom packing or coordination with third-party services.

Shipping & Delivery
We ship domestically and internationally using trusted carriers such as UPS and DHL. Signature confirmation may be required for high-value shipments. International buyers are responsible for any duties, taxes, or import fees.

Delays
Penumbra Antiques is not responsible for delays caused by carriers, customs, or circumstances beyond our control.

Damaged Items
If an item arrives damaged, contact us within 48 hours with photos of the item and packaging. Do not discard packing materials. We will assist in filing a claim with the carrier and/or insurance provider. All claims are subject to their investigation and resolution. Penumbra Antiques is not liable for denied claims or unrecovered losses.

Lost Packages
Once shipped, responsibility transfers to the carrier. We will assist in initiating a trace or claim if a package is lost. Any reimbursement is determined and issued by the carrier or insurance provider. Penumbra Antiques is not liable for denied claims or unrecovered losses.

Customer Responsibility
Customers are responsible for providing an accurate and secure shipping address at checkout.

By placing an order, you agree to this Shipping Policy.